FREQUENTLY ASKED QUESTIONS
+ WHAT IS AN EVENT STYLIST?
An Event Stylist is passionate, creative and they LOVE everything about styling! Our team just love the process of being able to design memorable experiences for you and your guests. Event Styling sets the tone, atmosphere and over-all guest experience for your event. Be it a wedding, birthday party or a gala dinner, what you are trying to achieve can be accomplished by our dedicated Stylists taking your vision and turning into an incredible reality that exceeds you and your guests’ expectations.
+ DO YOU CHARGE FOR AN INITIAL CONSULTATION?
No we don’t. We offer your first consultation complimentary, either onsite at you chosen venue, at a local coffee shop or at our office, to discuss all your needs and vision in person. We are more than happy to provide unlimited contact via phone or email with changes and amendments as required throughout the process. Additional meetings, consultations, venue showings etc. will be an additional charge of $95.00 each.
+ DO YOU HAVE A STUDIO OR SHOWROOM?
No unfortunately we don’t have a studio or showroom, however our office is located at our warehouse and we can arrange a consultation on-site if required. We are located in Seventeen Mile Rocks.
+ HOW MUCH WILL STYLING COST?
That’s a really great question! And really hard to answer! If you mean full event styling services that includes creative design, visual brief, delivery, installation, pickup, pack down and cleaning, then the short answer is, “It depends!”.
- It depends on things like…
- Is your event on a weekend or mid-week?
- Is your event on a public holiday?
- Where is the venue?
- Is your venue easy to access?
- How many guests do you have?
- Is styling for the ceremony, reception or both?
- Is it a sit-down or cocktail/stand-up type event?
- Is it indoors or outdoors?
- Are you hiring a marquee…with flooring?
- Does the venue provide any items?
- How many hours or days will the event run for?
- Is there any special construction that needs to be done?
- Are you supplying any items?
- Would you like us to coordinate flowers and lighting?
- How little or much styling would you like?
- Do you want us to do the complete setup or only part of it?
- Do you even know what you want yet?
As you can see, there are a lot of factors that contribute to the final price!
However we are here to help and the best thing to do is to have a chat with one of our Event Stylists. We design events for clients just like you every single day. Our Event Stylist will painlessly and simply walk you through the process and come up with a full design and costing for your event that is tailored to you and you guests.
As you move through the process, we’ll help you figure out what you want, keep you within your overall budget and provide you with visual brief and final costings.
+ HOW LONG ARE QUOTES VALID FOR?
Our quotations are valid for 1 month from date of issue, unless otherwise advised/stated. Your quotation is not considered confirmed nor you items/services held until deposit is paid and a signed quotation is received. Should you’re quotation validity lapse unfortunately we cannot guarantee the availability of items/services, any special offers and there maybe potential price increases.
+ DO YOU HAVE PACKAGES?
We believe that every event is unique and we don’t like to restrict Styling into the realm of ‘packages’ as no two events are the same. In saying that we are more than happy to provide you with a ‘package’ to suit your individual requirements as we like to offer a professional and easy approach to styling. Just ask us!
+ WHEN SHOULD I START LOOKING AT STYLING FOR MY EVENT?
We recommend the following ROUGH formula for booking in your styling:
- Weddings: 12-6 months prior
- Corporate Events: 6-2 months prior
- Private Events: 6–2 months prior
While this is just a guide and a recommendation, we would be more than happy to look at your event whenever you wish! Just give a call or send us and email!
+ DO YOU ONLY WORK IN BRISBANE?
We are based in Brisbane but our stylists LOVE to travel! Majority of our work is produced throughout beautiful Brisbane, Sunshine Coast and Gold Coast However we generally service the greater South East Queensland from Whitsundays to Byron Bay, Mt Cotton to Toowoomba as well as interstate. There are so many amazing venues and inspiration we are itching to explore and experience.
+ DO YOU WORK WITH INTERSTATE AND INTERNATIONAL CLIENTS?
Yes, of course! We work with many clients who are based interstate or overseas. This is not a problem. The only disadvantage is possibly not being able to walk through your venue with you. Saying that, if you have a marquee, temporary structure or limited access to a venue, it may not be possible anyway. Most communication and correspondence with you will be handled over email and phone, so distance doesn’t really present a problem at all.
+ MY VENUE HAS A COORDINATOR. DO I NEED A STYLIST?
Your coordinator works for the venue, so their main focus is what they do best and ensuring that everything runs smoothly for your event from a venue side. That’s where we come in to assist you to heighten your guests experience with engaging and inspiration styling that will both set the tone and mood of your event. We have a wonderful relationship with so many amazing venues and love working with you and them to ensure that your event is a successful and memorable one for you and your guests.
+ DO YOU OFFER HIRE ITEMS?
Yes we do. We have a large range of hire items ranging from chairs, linens, glassware, vases etc. Our Inventory of items will be released online soon! Stay tuned! Can’t see or find what you are looking for? That’s ok! We have a very large range of inventory and are unable to put EVERYTHING on our website. Just ask one of our friendly staff for the item you are after and if we don’t have it we would be more than happy to source the item/s for you!
+ DO YOU OFFER DRY HIRE?
Dry hire is a great option if you want to take on more of the event setup yourself to oversee it creatively and/or to keep costs lower.(Note: Dry hire refers to hire of products only and doesn't include design service, delivery, on-site labour.)
+ CAN I COME AND VIEW YOUR HIRE RANGE?
We have recently moved to a larger warehouse in Seventeen Mile Rocks and are still putting the finishing touches on the space, which means we currently don’t have a dedicated studio for appointments and viewings. However our team are available for consultations throughout the week and weekends by request to show you what we have. Appointment bookings are essential. Please contact our office to arrange a time.
+ DO YOU HAVE ANY MINIMUMS FOR DRY HIRE AND/OR HIRE ITEMS
We have a $200 minimum order for any of our dry hire and/or hire items. There is no minimum order for dry-hire by trade/industry professionals. The minimum does not include installation, delivery, dismantle and pick up
+ DO YOU OFFER FULL SET UP AND PACK DOWN OF EVENTS?
Yes! In fact, that’s our specialty and what The Styled Group has been built on. We offer full styling services which includes creative design, visual brief, delivery, installation, pickup, pack down and cleaning.
+ DO YOU REQUIRE A DEPOSIT?
If you would like to proceed with your booking a minimum 25% non-refundable deposit is required, unless otherwise advised, along with signed quotation in order to confirm the booking for your event or hire. Once deposit is received and signed quotation is received your contract is binding and you have agreed to our full term and conditions.
+ WHAT IS YOUR CANCELLATION POLICY?
In the event that a confirmed quote/order should be cancelled, we require formal written notice advising of the cancellation.
The following cancellation terms apply to all bookings:
- Cancellation more than 30 days prior to event date a cancellation fee of the non-refundable deposit will apply.
- Cancellation 29-14 days prior to the event, a cancellation fee of the 50% of the quote/order will apply.
- Cancellation within 13 days of the event, a cancellation fee of 100% of the total quote/order will apply.
+ WHAT KIND OF PAYMENTS DO YOU ACCEPT?
We accept cash, direct deposit and credit card payments (please note we do have credit card surcharge applicable to all credit card payments)
+ WHEN IS THE BALANCE DUE?
Your final balance is due 14 days prior to your event unless otherwise stated. Should your event fall within the 14 days full pre-payment will be required at time of booking.
+ DO YOU REQUIRE A SECURITY BOND?
Yes we do. This is to cover any losses, breakages, damages, dirty items or items not returned in their original condition. The bond is calculated on a case by case bases with a minimum fee of $250.00. In the event that items are missing, damages or un-returned a replacement charge will apply.
+ DO YOU HAVE FURNITURE?
Yes, we do! We have a wide selection of furniture, however we also source the remainder of our stock from our sister company, Epic Empire, who we work hand in hand with. Epic Empire is a boutique furniture hire company that specialises in events just like yours. Working with Epic Empire, we can even source hard to find items for you and provide a one-stop service.
+ WHAT ARE YOUR DELIVERY, INSTALLTION, DISMANTLE AND COLLECTION FEES?
Delivery and collection fees as well as installation and dismantle fees all vary and are dependent on the following:
- Labour for preparation, packing, cleaning etc
- The location of your event and how long it will take to drive there
- Access to the venue – e.g.: lots of stairs, limited lift access, minimum bump input time
- After hour pack down/dismantle
- The type and quantities items that are required to be delivered and installed (e.g.: 500 chairs, backdrops etc.)
- Trucks vehicles, fuel and other expenses
As you can see there are a lot of factors that will determine what your fees will be. We will try our best to ensure that all fees for delivery installation, dismantle collection etc are affordable.
+ CAN YOU RECOMMEND A VENUE?
We have such an extensive variety of venues that we would love to recommend and consequently there are too many to list here. However we would be more than happy to recommend venues depending on the look, feel and style of event you are wishing to achieve!
+ CAN YOU OFFER A DISCOUNT?
We are unable to offer a discount as we consider a pricing to be competitive and fairly priced.